URL: hotel-silky.com
Company, organization: Hôtel Silky by HappyCulture
Share capital: €7,622.45
Headquarters: Grand Hotel De La Paix
2 Place Francisque Regaud
69002 Lyon - FRANCE
Tel: +33 4 78 37 17 17
contact@hotel-silky.com
VAT Number: FR83958505653
Purpose of the website: Promotion of the establishment
Publisher, Legal Representative: Mr. Laurent LAPOUILLE
Editorial Director: Mr. Laurent LAPOUILLE
Webmaster, Design, Production, Art Direction: Cendyn France SAS
Photographs: Cendyn France SAS
Hosting: Cendyn France SAS
Legal Representative: Michael Bennett
The website features:
Informative content
Online collection of personal data
Data Protection Act: The website has been registered with the French Data Protection Authority (CNIL). You have the right to access, modify, correct, and delete data concerning you (Article 34 of the French Data Protection Act). To exercise this right, please contact :contact@hotel-silky.com
Ownership: The website and the information it contains are protected by French intellectual property law and by international conventions. Except for use within the family circle or for private use, the website and none of its content may be reproduced, republished, transcribed, modified, or retransmitted without the prior authorization of the rights holders.
RIGHT OF WITHDRAWAL
In accordance with Article L 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, provided on a specific date or during a specific period.
The customer is therefore informed that they do not have the right of withdrawal provided for in Article L 221-18 of the French Consumer Code.
Any reservation, subject to receipt of confirmation by email, is therefore firm and final.
However, cancellation conditions may apply depending on the rate selected by the customer at the time of booking.
CANCELLATION OF THE RESERVATION
Depending on the rate selected by the customer at the time of booking, cancellation terms may apply.
At the time of booking, the customer is informed of the cancellation terms for the rate they have selected.
Currently, there are two rates:
“Non-refundable, non-cancellable”: Once the reservation is made, 100% of the reservation amount is charged and non-refundable. A security deposit equal to 100% of the total reservation amount, excluding extras, is charged at the time of booking.
“Flexible”: Cancellation is free of charge up to 24 hours before the arrival time as indicated in the reservation confirmation email. If the reservation is canceled after this deadline or if the guest does not show up at the hotel, the first night’s stay, excluding extras, is charged and non-refundable. The debit/credit card used by the guest at the time of booking will be used to guarantee the reservation.
CONSUMER MEDIATOR
After contacting customer service and failing to receive a satisfactory response within 60 days, the guest may contact the Tourism and Travel Mediator, whose contact information is provided below:
Mailing address: Médiation Tourisme et Voyage
P.O. Box 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel
TELEMARKETING:
Consumers who do not wish to receive commercial solicitations by telephone may register free of charge on a do-not-call list. For more information: Bloctel
Website: www.bloctel.gouv.fr
DISPUTE RESOLUTION
In accordance with Article 14 of Regulation (EU) No. 524/2013, we inform our customers of the possibility of resolving a dispute through the European Commission’s Online Dispute Resolution (ODR) platform. You can access this platform via the following link: https://ec.europa.eu/consumers/odr.
